Garuda Awarded “ The World’s Best Cabin Staff”


Dok. Garuda


After winning the titles of “The World’s Best Regional Airline” in 2012 and “The World’s Best Economy Class” in 2013, Skytrax named Indonesian flag carrier Garuda Indonesia as airline with “ The World’s Best Cabin Staff” in London July 15 during the Farnborough International Airshow 2014, one of the two biggest world airshows, the other is Paris Airshow in France.  


            Skytrax CEO Edward Plaisted presented the award to Garuda Indonesia president director Emirsyah Satar. The award was given to Garuda based on global customer satisfaction survey conducted by Skytrax of more than 18 million passengers between August 2013 and May 2014.


            “I would certainly thank Skytrax and all of our loyal customers for recognizing the efforts we have made in our services, presenting the “Garuda Indonesia Experience” which aims to ignite each of the five senses and bestowing Garuda Indonesia with “ The World’s Best Cabin Staff 2014” award in this prominent ceremony,” said Emirsyah in a release available to Angkasa.


            Skytrax is world-known for running one of the most comprehensive customer satisfaction survey in the airline industry. On the survey spanning from August2013 and May 2014, more than 108 different nationalities participated in customer satisfaction survey covering more than 245 airlines, from large international airlines to small domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.


            Angkasa noted, in the last two years, Garuda consecutively won the titles of “The World’s Best Regional Airline” in 2012 at the Farnborough International Airshow, and “The World’s Best Economy Class” by Skytrax during the Paris Airshow 2013. Garuda Indonesia is now listed as “The World’s Top 10 Airlines” by Skytrax.


Adding to the titles won, during the “Passenger Choice Award 2013” held in September 2013 in Anaheim, California, USA, and organized by “Airline Passenger Experience Association (APEX),” Garuda was chosen as the “Best in Region: Asia and Australasia.” (ds)